Shipping policy

Shipping & Insurance

Items are shipped USPS and tracking numbers will be provided via email once your item has shipped. We are not responsible for loss or damage once the package is in the possession of USPS- we offer Route shipping insurance at checkout to cover this. 

Insurance is available at checkout for an additional fee. We highly recommend insuring your order!! Route Shipping Ins. is available at checkout to protect your order against damage, loss, and theft. If you opt-out of the Route shipping insurance your order is not protected against damage, loss, or theft. We are not responsible for lost packages or damaged orders, please insure your order. 

Route provides protection for shipments that are lost, damaged, or stolen. This is the only way to insure your shipment. If you opt-out of Route package protection and your package is lost/stolen/damaged we cannot help you recover the package and you must attempt recovery through USPS. 

Lost packages

Lost packages must be reported immediately. If your package was scanned as delivered and you did not receive it, contact your local post office immediately! You will also need to report your package as missing online. To do so follow this link: https://usps.force.com/emailus/s/ then submit your tracking number and click the start button under the heading “Having an issue related to this tracking number?“

Please double check your shipping address prior to submitting your order. We accept no liability for information that is entered incorrectly. If your order is returned to us due to an incorrect delivery address there will be an additional shipping charge to reship the item.    

Handling Times

All orders ship in the order they are received. We process orders within 2 - 4 business days of placement. Our standard shipping is USPS Priority Mail. Shipping speed is dependent upon the carrier and we cannot make any promises on delivery dates, but, on average packages arrive within 2-4 business days of processing. Please note that the delivery time quoted at checkout is an estimate of the delivery time only. It does not include the processing time. Tracking information will be emailed to the address provided at checkout.

All packages are shipped from Texas. 

If you need something sooner or would like an exact quote of handling/production times please let us know. Rush orders are available upon request for an additional nonrefundable fee.