Frequently Asked Questions

Shipping

All orders ship in the order they are received. Please allow 3-5 business days for your order to be packaged and shipped. When your order is packaged you will receive an email with the tracking information.

If you need something sooner or would like an exact quote of handling/production times please let us know. Rush orders are available upon request for an additional nonrefundable fee. 

Contact Us | View Full Shipping Policy

Items are shipped USPS and tracking numbers will be provided via email once your item has shipped.

Contact Us | View Full Shipping Policy

Lost packages must be reported immediately. If your package was scanned as delivered and you did not receive it, contact your local post office immediately! You will also need to report your package as missing online. To do so follow this link: https://usps.force.com/emailus/s/ then submit your tracking number and click the start button under the heading “Having an issue related to this tracking number?“

Insurance is available at checkout for an additional fee. We highly recommend insuring your order!! Route Shipping Ins. is available at checkout to protect your order against damage, loss, and theft. If you opt-out of the Route shipping insurance your order is not protected against damage, loss, or theft. We are not responsible for lost packages or damaged orders, please insure your order. 

Please double check your shipping address prior to submitting your order. We accept no liability for information that is entered incorrectly. If your order is returned to us due to an incorrect delivery address there will be an additional shipping charge to reship the item.  

View Full Shipping Policy | View Full Returns + Cancellations Policy

Insurance

Route provides protection for shipments that are lost, damaged, or stolen. This is the only way to insure your shipment. If you opt-out of Route package protection and your package is lost/stolen/damaged we cannot help you recover the package and you must attempt recovery through USPS. 

Visit route.com to learn more.

We highly recommend insuring your return! We accept no liability for items lost or damaged during the return shipping process. These are fragile/handmade pieces please do not ship them unprotected. *Please, please, please DO NOT send your return in an envelope or bag. These returns will not be accepted and will be returned to the sender.

Contact Us | View Full Returns + Cancellations Policy

Returns, Exchanges & Cancellations

We accept returns for store credit only however; you must contact us and items must be returned within 10 days of delivery.

Items must be returned unworn and in new condition. Items showing signs of wear or damage will not be accepted.

ALL SALE & DISCOUNTED ITEMS ARE FINAL SALE.

ALL CUSTOM ORDER PIECES ARE FINAL SALE

Contact Us | View Full Returns + Cancellations Policy

For inventory purposes we are unable to process returns as an exchange. Shipping charges will not be returned.

Contact Us | View Full Returns + Cancellations Policy

We highly recommend insuring your return! We accept no liability for items lost or damaged during the return shipping process. These are fragile/handmade pieces please do not ship them unprotected. *Please, please, please DO NOT send your return in an envelope or bag. These returns will not be accepted and will be returned to the sender.

Contact Us | View Full Returns + Cancellations Policy

Orders can only be canceled prior to shipping. Once the order has shipped it cannot be canceled.  

Please contact us immediately to request a change or cancellation and we will do our best to accommodate. All canceled orders are subject to a 10% fee.

Sales & Discounts

  • All sales are final on custom order pieces.¬†
  • ALL SALE & DISCOUNTED ITEMS ARE FINAL SALE.
  • Items purchased on sale or with a discount code are final sale and not¬†eligible¬†for return. This includes holiday sales and flash sale promotions.

Care & Sizing

Sterling silver will naturally tarnish over time. All of our items, unless otherwise requested, are given a patina to add to the character of the piece. We feel that a little bit of tarnish makes this even better. If you wish to remove the patina/tarnish you can do this easily with a polishing cloth. Never use solvent, jewelry cleaners, or steam cleaners as these may damage your piece.

Do not get your jewelry wet. Water, hand sanitizer, and any type of liquid product can cause stones to loosen. Always remove rings before washing your hands or using hand sanitizer or lotions.  Native American artists use sawdust to set their stones and when wet the sawdust can expand and cause damage to the piece. Avoid exposing your jewelry to heat or chemicals like ammonia or chlorine, most household cleaning products, and products like lotions and oils.

Under no circumstances should you expose an inlay piece to any type of water or moisture. Inlaid stones are delicately set and can be displaced from exposure to moisture.  

Water, hand sanitizer, and any type of liquid product can cause stones to loosen. Always remove rings before washing your hands or using hand sanitizer or lotions.  Native American artists use sawdust to set their stones and when wet the sawdust can expand and cause damage to the piece. Avoid exposing your jewelry to heat or chemicals like ammonia or chlorine, most household cleaning products, and products like lotions and oils.

Under no circumstances should you expose an inlay piece to any type of water or moisture. Inlaid stones are delicately set and can be displaced from exposure to moisture.  

If you are not sure of your size, we have ring sizers available but recommend that you have your finger sized by a jeweler. 

We do not accept returns due to customer sizing errors.

Additional Policies

View Full Terms of Service Policy

By purchasing from Calli Co. Silver you agree that you have read and understand all of our policies and terms. If you have any questions at all, please contact us.

Calli Co. reserves the right to refuse service to any person for any reason.  

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from callicosilver.com.