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Returns, Policies & FAQ

Please take a moment to review our store policies below and contact us with any questions. 

 

  • Handling & Production Times

Ready to ship: 2-4 days

Made to order: 2-4 weeks

Custom orders: 3-5 weeks from design completion.

 

If you need something sooner or would like an exact quote of handling/production times please let us know. Rush orders are available upon request for an additional nonrefundable fee. 

 

  • Shipping

Items are shipped USPS and tracking numbers will be provided via email once your item has shipped. 

 

Please double check your shipping address prior to submitting your order. We accept no liability for information that is entered incorrectly. If your order is returned to us due to an incorrect delivery address there will be an additional shipping charge to reship the item.   

 

Insurance is available upon request for an additional fee. We highly recommend insuring you order. Please contact us to do so.

 

  • Returns & Exchanges

ALL FLASH SALE ITEMS ARE FINAL SALE.

Items can be returned for store credit or exchange only however; you must contact us and items must be returned within 10 days of delivery. Shipping charges will not be returned. The buyer is responsible for return shipping costs and insurance.

All sales are final on custom order pieces. Returns are not usually accepted on customs but please do not hesitate to contact us if you have any problems with your order.

 

Customer service is our top priority. If you are dissatisfied for any reason please contact us immediately. All items must be returned in their original condition. Items that have been worn, damaged or altered will not be accepted for return for store credit or exchange.

 

  • Changes

Please contact us immediately at Callicosilver@gmail.com or via the contact us link to request a change or cancellation. We will do our best to accommodate changes.

 

  • Quality

Due to the handmade nature of our product each piece is unique and full of character. All of our products are made from .925 sterling and fine silver with other precious metal accents like gold, copper or brass. Variations in stone and silver design are to be expected as nothing we produce is machine made. We use traditional silversmithing techniques and the majority of our pieces are never touched by a power tool. We cut, file, shape, set and polish all of our pieces with antique hand tools. We feel this gives our pieces a uniqueness reminiscent of the traditional turquoise jewelry of days gone by.

 

All of the stones in our handmade collection are natural and may contain deposits of quartz, pyrite, calcite or various other minerals. They may also have an uneven shape or texture, thus adding to their beauty. Because our stones are natural they are delicate and should be treated as such. Avoid dropping your stones as they can fracture or crack. Calli Co. accepts no liability for broken stones.

 

  • Care

Sterling silver will naturally tarnish over time. All of our items, unless otherwise requested, are given a patina to add to the character of the piece. We feel that a little bit of tarnish makes this even better. If you wish to remove the patina/tarnish you can do this easily with a polishing cloth or silver polish. Never use solvent, jewelry cleaners or steam cleaners as these will damage your stone.

 

Avoid washing your hands while wearing your jewelry. Avoid exposing your jewelry to heat or chemicals like ammonia or chlorine, most household cleaning products and products like lotions and oils.

 

  • Sizing

We do not offer resizing on our rings. We also do not accept returns due to customer sizing errors. Please be absolutely sure of your ring size prior to placing your order. If you are not sure of your size, we have ring sizers available but recommend that you have your finger sized by a jeweler

 

By purchasing from Calli Co. Silver you agree that you have read and understand all of our policies and terms. If you have any questions at all, please email us at Callicosilver@gmail.com