Returns + Cancellations

Return Policy:

We accept returns for store credit only however; you must contact us and items must be returned within 10 days of delivery. Shipping charges will not be returned. The buyer is responsible for return shipping costs and insurance. Items must be returned unworn and in new condition. Items showing signs of wear or damage will not be accepted. We highly recommend insuring your return! We accept no liability for items lost or damaged during the return shipping process. These are fragile/handmade pieces please do not ship them unprotected. *Please, please, please DO NOT send your return in an envelope or bag. These returns will not be accepted and will be returned to the sender.

Calli Co. Silver reserves the right to refuse returns on a case by case basis. If you have any questions please email Callie@CalliCoSilver.com

  • All sales are final on custom order pieces. 

ALL SALE & DISCOUNTED ITEMS ARE FINAL SALE. Items purchased on sale or with a discount code are final sale and not eligible for return. This includes holiday sales and flash sale promotions. 


Cancellations:

To request a cancellation or change to your order, please contact us immediately at CustomerCare@CalliCoSilver.com. We’ll do our best to accommodate your request.

All canceled orders are subject to a 10% cancellation fee, which must be confirmed before we can proceed. Please watch for our email and respond promptly. We ship very quickly, and our customer service team must have time to communicate with our shipping team—if your order ships before the cancellation is confirmed, we will be unable to cancel it.

If you’ve received a shipping confirmation email, your order has already been pulled, packaged, and may already be in transit to the carrier. Orders can only be canceled prior to packaging and shipment.

We do our best to accommodate all requests, but please note: cancellations requested within 24 hours of receiving your shipping confirmation are not guaranteed, as your order may already be in motion before we see your message.